Terms and Conditions of Use

These Terms and Conditions constitute a valid and binding agreement between you ("User") and ikaya ("Platform", "we"). This document together with our Privacy Policy forms the entire agreement regarding the use of ikaya's services.

By continuing to use the platform, making a deposit, or participating in any game on ikaya, you confirm that you have read, understood, and agreed to comply with all the terms contained here. This acceptance also covers any updates or amendments made to this document from time to time.

In the event of any conflict between the terms in this language and another version, the English version applies to users in Malaysia.

Age Requirement

Use of the ikaya platform is restricted to individuals who are 21 years of age or older. This is an absolute requirement that cannot be compromised. ikaya reserves the right to request proof of age at any time, and any account confirmed to belong to an individual under 21 years of age will be terminated immediately.

Registration Requirements

• You must register one (1) account only. Holding multiple accounts is strictly prohibited.
• All information provided during registration must be accurate, complete, and current.
• You must use your real name and details that match your identity card (MyKad) or a valid travel document.
• ikaya reserves the right to request identity verification (KYC) before processing any withdrawal.
• One account may only be linked to one mobile phone number, one email address, and one bank account name.

Security Responsibilities

You are fully responsible for all activity that takes place in your account. This includes keeping your password confidential and not sharing your login details with any other party. ikaya will not be held responsible for any losses arising from your failure to protect your account information.

Notification Obligations

You must notify ikaya immediately if there is any unauthorised access to your account or any suspicious activity. Contact our customer support, available 24/7 via live chat or email at [email protected].

Updating Your Information

You are required to ensure that the personal information in your account is always kept up to date. Inaccurate information may cause delays in withdrawal processing or result in account termination.

ikaya accepts deposits through a variety of secure and legitimate payment methods available in Malaysia. The minimum deposit for all methods is RM50 per transaction.

Accepted Methods

• e-Wallet: Touch 'n Go eWallet, Boost, ShopeePay
• Instant Transfer: DuitNow
• Online Banking: FPX (all major Malaysian banks)
• Cryptocurrency: USDT, BTC, ETH

All deposits are processed securely using SSL encryption. ikaya does not charge any processing fees for deposits.

The minimum withdrawal for all methods is RM100. Processing time is typically between 15 minutes and 2 hours depending on the method chosen and your account's verification status.

Withdrawal Conditions

• Identity verification (KYC) must be completed before your first withdrawal is processed.
• The receiving account must be in the same name as your ikaya account.
• Any active bonus wagering requirements must be met before a withdrawal can be made.
• ikaya reserves the right to request additional supporting documents for withdrawals that exceed a certain amount.
• Withdrawals to cryptocurrency accounts are subject to the confirmation times of the relevant blockchain network.

Welcome Bonus

ikaya offers a 100% welcome bonus on the first deposit, up to a maximum of RM1,500. This bonus is subject to a wagering requirement of 10 times the bonus amount received before any winnings from that bonus can be withdrawn.

Calculation example:

• Deposit RM100 → Bonus RM100 → Balance RM200 → Wagering requirement: RM100 × 10 = RM1,000
• Deposit RM3,200 → Bonus RM1,500 → Balance RM4,700 → Wagering requirement: RM1,500 × 10 = RM15,000

General Promotion Conditions

• Each promotion has its own eligibility criteria, validity period, and wagering requirements as stated in the relevant promotion terms.
• Each user is eligible to claim a promotion once only unless stated otherwise.
• ikaya reserves the right to change, suspend, or end any promotion without prior notice.
• Bonus abuse such as arbitrage betting or using multiple accounts to claim bonuses may result in bonus cancellation and account termination.

All games offered on the ikaya platform — including online slots, live casino, sports betting, sportsbook, and table games — are run using certified random number generators (RNG) or through licensed live game providers.

• The results of all games are final and cannot be altered once completed.
• Any technical disruption during a game will be resolved based on transaction records stored in our system.
• ikaya is not responsible for internet service disruptions on the user's end that cause a game session to disconnect.
• Playing games using bots, automated software, or any other unauthorised method is strictly prohibited and may result in account termination.

• Registering more than one account or using another person's identity.
• Attempting to hack, modify or interfere with the platform's functions without authorisation.
• Exploiting vulnerabilities or technical errors in games.
• Conducting money laundering activities through the ikaya platform.
• Abusing promotions through coordination with other users.
• Using stolen or unauthorised payment methods.
• Allowing underage individuals to use your account.

ikaya cares about users who may be facing challenges related to gambling. We provide the tools and support needed to help users manage their gambling habits.

Self-Control Tools

• Deposit limit: You can set a daily, weekly or monthly deposit limit through your account settings.
• Temporary break: An option to take a break from the platform for a period of your choosing.
• Self-exclusion: Users can apply to exclude themselves from the platform for a longer period.

To activate any of these tools, contact our customer support via live chat or email. Our support is available 24/7 in Malay and English.

To the extent permitted by law, ikaya is not liable for any indirect, incidental or consequential losses arising from the use of our platform. This includes:

• Losses arising from internet service disruptions on the user's end.
• Losses due to unauthorised access to your account resulting from your own negligence.
• Losses arising from processing delays beyond our control, including third-party banking system disruptions.
• Any loss of opportunity or anticipated profits.

ikaya's total liability to you under any circumstances is limited to the amount you have deposited in the 30 days prior to the claim being made.

Voluntary Closure

You may close your ikaya account at any time by contacting our customer support. Before closure, ensure all active wagering requirements have been met and all eligible funds have been withdrawn.

Termination by ikaya

ikaya reserves the right to suspend or terminate your account without notice if:

• There is evidence of fraud, money laundering or other illegal activity.
• You breach any of the terms set out in this document.
• Your registration information is found to be false or inaccurate.
• There is a legal compliance requirement or instruction from the relevant authorities.

In cases of legitimate termination (not due to fraud), any eligible funds in your account will be returned once the investigation is complete.

Right to Amend

ikaya reserves the right to amend, update or replace any part of these Terms and Conditions at any time. Changes will take effect immediately upon being published on this website. It is your responsibility to review these terms periodically.

Continued use of the ikaya platform after any amendment takes effect means you accept the amended terms.

Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws under the international licensing jurisdiction held by ikaya. Any dispute that cannot be resolved amicably will be referred to the relevant arbitration tribunal in accordance with our licensing regulations.

Contact Us

For any enquiries regarding these Terms and Conditions, contact our support team operating 24/7 in Malay and English via live chat on the platform or by email at [email protected].